TROLL or Quest? I suggest we change the name of the TROLL system to a new more fitting acronym, QUEST: "Queue Up Electronically-Scheduling Tough."
Besides, the word "troll" creates imagery; such as the half-naked little Don King-haired dolls that pop up in the markets every ten years or so. For me, thoughts revert to a nightmarish fishing trip with my father, and his father, when I was five. Rousted from a cozy bed at 4:00AM, we trolled up and down the icy Snake River in Idaho, cramped in a 12-foot boat with a 7.5 horsepower engine, and caught nothing. I lost my first tooth biting into a cold bologna sandwich and bled all over my Wonder Bread. Finding a hiding place in the bow, I waited for my day of trolling to end, vowing to never participate again.
That promise was broken on Sunday, November 23, 1996, when once again I found myself attempting to troll, sans the boat and the Wonder Bread. Contrarily, it was I on the "hook." For two hours and fifteen minutes, I dialed and redialed, to no avail. Finally in frustration, I went for a little chat with the Registrar, Mr. David ............ .
Mr. .......... was most sympathetic, took full responsibility and encouraged me to use the inner-office phone system to try once again. Whether it was the drone of the busy signal for nearly ninety minutes over the speaker phone, or his realization of the futility of this exercise, David (we are now on a first name basis) came to the rescue and entered my classes via the computer terminal.
Priority lost, most of the first choice classes gone, and nearly four valuable study hours forfeited, I was finally in.
Surely, at this level of academia, someone can come up with a better system than this: a) widen the window of registration opportunity, b) limit the options of status inquiries during the registration process; i.e., GPA, grades, waivers, etc., until after registration, (one student, who lost her priority during the last registration, broke through thirty minutes prior to her scheduled time and dabbled with inquiries until the last hour rolled over), c) verify access codes prior to registration day (some students were barred from the system due to incorrect access codes). d) use the Internet for on-line registration, download to a usable application, and have the computer sort-code by priority.
Kudos to those of you who scheduled with success. To the remainder, queue up in the protest line behind me.
Rico was given a special award by the his fellow classmates for problem solving this issue at Thunderbird, American Graduate School of International Business with his pen and sharp mind. By writing the article as a staff writer in a non threatening way and adding some humor the Registrar's Office took his advice and made a better mouse trap.